GENERAL CONDITIONS OF SALE. SHIPPING & RETURNS
The following general conditions regulate the offer and sale of products through the online store included in this website, hosted under the domain boudevara.gal (the “Website”), owned by DA LUSADA, S.L. (“the Company”) with NIF B06873517 and address at Lugar da Pousada, 27 de Rianxo (15984).
Due to the content and purpose of the Web, people who want to benefit from its services have the status of “Client”, which they acquire by completing the registration and sale form, and following the steps that the Company subsequently communicates to them by email.
However, there are pages within this website accessible without the need for registration or purchase action (the “Users”). In this sense, Users who access these parts of the Website agree to submit to the terms and conditions that apply to them within these General Conditions.
We inform Clients and Users that the online store of this website is aimed exclusively at people over 18 years of age, and that the territory in which it accepts and distributes orders is that belonging to the Spanish State within the Iberian Peninsula and the Balearic Islands. We do not ship to other territories, or to the Canary Islands, Ceuta and Melilla. If any User is interested in receiving an article outside this coverage area, please contact the Company through info@boudevara.gal and we will study your request.
TERMS OF USE
These conditions govern the offer, acceptance of purchase and shipment of the Company’s products to its Clients. These products are offered exclusively to final consumers, for which the Company reserves the right not to attend to orders made by subjects who do not have said condition of final consumer, and to acquire products intended for subsequent resale. Excluded from these Conditions are those Clients of the Company who are part of hotel groups, shops and other direct Clients.
REQUIREMENTS FOR THE CONDITION OF REGISTERED USER
People of legal age and with full capacity to contract, who subscribe to these General Conditions, may acquire the status of registered user. This condition implies the reading and express and unreserved acceptance of these conditions, which the User declares to be aware of prior to their acceptance, and may be stored and reproduced by the User.
Registration as a registered user is optional for the purchase of products in this online store. The generated username and password are strictly personal and confidential. The user will be responsible for maintaining the confidentiality of it, and accepts the presumption by the Company that the actions of the registered user on this website, in the use of his identification keys, are carried out by him. , except in the event that he has previously reported the loss of it.
The password may be freely modified by the user, through the procedures established for this purpose. The replaced password will be invalidated as a means of identification at the same time the new one is generated.
The Company reserves the right to block access and use of the Web when it deems it necessary for security reasons (for example, when successive errors occur in the consignment of the user’s access codes) always with the aim of avoiding the unauthorized disclosure of its content. the User’s personal information.
USER OBLIGATIONS
- Communicate to the Company all those precise data for the access and use of the services that require prior identification, and that must be true, current and adjusted to reality. In particular, your contact information may be used to contact you if necessary.
- Do not place any fraudulent, false or speculative order. The Company reserves the right to cancel the order and/or inform the relevant authorities if it has reasonable grounds to consider it in this way.
- Be of legal age and have the legal capacity to enter into binding contracts.
- Adopt the necessary security measures to maintain the confidentiality of your access data, as well as immediately notify the Company of its loss, theft, knowledge by third parties or illegitimate access.
- Make proper use and in accordance with the legal system of the services included in this website.
- Do not carry out any activity that hinders or interferes with the proper functioning of our services.
- You will proceed to pay for the goods you contract through this website, including shipping and handling costs where applicable.
ACCEPTANCE OF ORDERS
All orders are subject to our verification and acceptance. The existence of a contract between you and the Company is not considered until your order is accepted by us, even if it is registered as payment and you have received an email as acknowledgment of receipt. If your order is not accepted and has already been paid, the corresponding amount will be fully refunded. The acceptance of your order will be communicated to you through a shipping confirmation email.
Only the products listed in the shipping confirmation will be the subject of the contract. The Company is not obliged to supply any other products that may have been the subject of a bulk order, provided that a separate shipment confirmation is not sent to you.
The Company may refrain from processing orders that are incomplete or incorrect. Also those in which the products are not available, without liability to Vde or to third parties. The Client accepts that the products offered by the Company in its online store are subject to stock limits.
In such a case, our commitment is to inform you as soon as possible and, when the payment has already been made, proceed to reimburse you as soon as possible.
SHIPPING POLICY
Only orders destined for a peninsular point or the Balearic archipelago will be collected. We do not ship to other territories, or to the Canary Islands, Ceuta and Melilla. If any User is interested in receiving an article outside this scope of coverage indicated, please contact the Company through info@boudevara.gal and we will study your request.
The transport of our products will be carried out through an agency of recognized solvency, which will carry out the door-to-door service, within an approximate period of 48/72 hours from the confirmation of the shipment. Deliveries will be made on business days.
To avoid delays or returns, please pay attention when filling in the delivery address details. The Company is not responsible for incorrect or incomplete data.
The Client must inform the Company of the non-receipt of the orders when 5 business days have elapsed since their shipment. We will contact the courier to arrange a new delivery date with you.
Upon delivery of your order, you must check that everything is as requested. In case of damage to the outer packaging, it is the Customer’s responsibility to document the incident at the time of receipt, indicating it on the delivery note or electronic device of the delivery person.
If there is any discrepancy or problem with the content of your order, you must contact us within a maximum period of 24 hours through info@boudevara.gal indicating your personal data, order number and description of the problem. The Company will contact Vde as soon as possible to resolve the incident.
RETURN POLICY
Whenever you wish, and without the need to communicate your reason, the Client has 7 calendar days from receipt of the order to proceed with its return, which must be communicated to the email address info@boudevara.gal indicating in the subject the word “return”.
The products must be returned in the same conditions in which you receive them, with their original packaging intact. The Customer will be responsible for proving that the items have actually been returned to origin, so we recommend that you always send your returns through a system that allows tracking and certifies the delivery, for your safety. The Customer will bear the return costs, so returns for shipping costs will not be accepted.
After verifying that the returned products comply with what is specified here, we will send you an email informing you that the return has been accepted. Then, the amount charged will be refunded, with the exception of shipping costs, within 15 days from the receipt of the products that are not in our warehouses, at the address
BOU DE VARA
Rua dos Gudiños, 14 Baixo
15920 Rianxo (A Coruña)
In the case of returns of defective or incorrect products, we will examine them and notify you within a reasonable time if a refund or replacement is required, which will be carried out within a period of no more than 15 days from the date of confirmation. Of receipt.
The amounts paid for those products that are returned due to tare or proven defect, will be fully reimbursed, when requested, including shipping costs and those expenses that the Client has had to face for its return.
The reimbursement of the corresponding amounts may be made by bank transfer, for which the Company may request an account number from the Client to proceed with the same.
GUARANTEE POLICY
We have taken great care to accurately display both the images and features of our products. In this regard, note that:
- each monitor’s calibration is different and therefore we cannot guarantee that Vde will display your colors with complete accuracy
- the images could have shown a suggestion of presentation of the food, which includes elements that are not finally present in the delivered product
The Company is not responsible for any failure to perform or delay in performance of any of its obligations due to events beyond our control (force majeure). Within these causes of force majeure any act, fact, lack of exercise, omission or accident such as
• strikes, lockouts and the like
• riots, invasions, terrorist attacks or wars
• fires, electrical storms, earthquakes, epidemics and other natural disasters
• inability to use public or private transport
• laws, decrees, regulations or restrictions imposed by governments
It will be understood that our obligations to fulfill the contract will be suspended during the period in which the cause of force majeure continues. We will use all reasonable means to refer you or, where appropriate, find a solution to comply with our obligations.
